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1.
What are the reader’s ID and password required for
reader enquiries?
A. The reader
ID is the same as student ID, and the temporary password is
the same as that of student ID. Password for transfer
students is not created yet.
2. Why am I unable to put a hold on a book?
A. The
conditions to hold a book are as follows:
(1) The book has already been borrowed. (2) One person may
not put a hold on more than three books at the same time.
(3) Only 12 people are allowed to hold the same book at the
same time.
Please conform
the above three conditions before holding a book.
3. Where may I pick up a book on which a hold has been
placed?
A. Please
contact the librarian at the front desk to pick up your
book.
4. How do I know when my book which has been put on hold has
become available? Does a higher rank in a queue mean I can
get my book
sooner?
A. If the
enquiry system displays "hold arrived", this means the book
has been returned and is being kept at the front desk.
Meanwhile, you'll get a pick up notice in your university
e-mail. (You can log onto our Query Borrower Information and
correct your e- mail address under Change User Information
if necessary.) The order in which you receive a book placed
on hold will be based on your place in the queue. The
earlier you place a hold, the earlier you will receive your
book.
5. How long will my hold last?
A. The book
placed on hold should be picked up within one week of the
day book has been returned.
6. Why has my renewal request been declined? Is this because
my renewal request has been made too early?
A. Renewal
should be requested during the period of five days prior to
the due date. Request will be declined if renewal request is
made before or after that period, or it has already been
placed on hold by someone else. Please check your university
e-mail as the system will mail a notice to you
automatically.
7. Where are overdue fees paid?
A. If you are
on Taipei campus, you may pay fees through the Automated
Document Machine outside the Taipei Fubon Bank ATM in A
Building; if you are on Taoyuan campus, you may pay fees
through the Automated Document Machine on the first floor in
Q Building . However, please do not forget to bring your
receipt to settle your account at the front desk of library.
8. Where can overdue fees be paid for alumni with temporary
library cards?
A. Alumni with
temporary library cards have to pay overdue fees at the
Bursar Section first, then bring their receipts to settle
their accounts at the front desk of library.
9. What can I do if a book I did not borrow appears on my
account?
A. Please
clarify this matter with a librarian at the front desk.
10. What can I do if I returned all my books but the loan
record still appears on my account?
A. Please go to
the front desk for help, or send an e-mail to library to
inquire about the matter.
11. Does a fine of five dollars per day for overdue books
include statutory holidays and weekends?
A. The fine is
not counted if our libraries closed, but be aware our
libraries are still open on weekends during the semester.
12. What does "not showing on library collection" mean?
A. This means
the book is under the process of acquisition and cataloging,
and that it will appear in our collection after being placed
in the stacks. What you see is only partial information
regarding our catalog. When new books are acquired they are
put in our catalog first. However, in some situations,
certain books might be out of print and be unavailable. In
such cases, these books will be deleted from our catalog
after a period of time.
13. Will all the recommended books be purchased?
A. Almost
ninety percent of recommended books will be added to our
collection, except for duplications or for other specific
reasons. We do not set a ceiling budget for the purchase of
new books; therefore your book recommendations are
most welcome.
14. What is the ID and password for the recommendation
system?
A. The ID and
password for this system are the same as for the library
system.
15. How long does it take for the arrival of a recommended
book?
A. Normally it
takes one month for Chinese books and three months for
foreign language books which have been recommended to
arrive.
16. How do I know whether my recommended books have arrived?
A. You will get
an e-mail notice upon the arrival of your recommended books.
17. How can I borrow books from Taoyuan campus?
A. First of
all, please check the library catalog for the book you want.
If it is available at the Shihlin branch, it is not
necessary to request the same title from the Taoyuan branch.
If the book is only available in the Taoyuan branch, please
click “Transfer Available,” and then fill in the details.
18. How long will it be before I can pick up the transferred
book? Will I get a notice of its arrival? How long will a
transferred book be held for me?
A. Normally it
takes half to one day for transferred books to arrive. No
arrival notice will be sent. Please check the status online
in the library catalog. If shows "transfer arrived," it
means book is available. The book will be held at the front
desk for one week.
19. When will the library be open during winter and summer
vacations?
A. Opening
times will be announced one week before final examinations.
20. Do overdue fees apply during vacation period?
A. In cases
where due date falls during vacation period, you had better
renew or return books before vacation; otherwise the risk of
overdue charges will occur. The library will open in
accordance with the university schedule, and the overdue
fees for days closed will be deducted.
21. What can I do if a book which is available in the
library catalog cannot be found on the bookshelf?
A. If you are
unable to find the book you want in the stacks, please send
us a note indicating the name of the book you are looking
for, or let us know in person, so that we may search for it.
In cases where book does not appear for an entire semester,
we may process case as a lost book.
22. Can I borrow back issues?
A.
Unfortunately, it is not possible to borrow back issues. In
order to keep complete continuity for serial publications,
they may not be lent out. It is difficult to replace
individual items in a serial publication, and publication
will be bound as a whole.
23. Where are the bound periodicals in the Shihlin branch?
A. Space in the
Shinlin branch is extremely limited, so bound periodicals
are kept at the Taoyuan branch. You may borrow bound
periodicals by filling in a transfer request form. It takes
about half to one day for the transfer.
24. How can alumni borrow books?
A. If you
already have an alumni card, you may pay six hundred dollars
as a deposit (which will be refunded when you return the
books.) If you do not have an alumni card, please bring your
previous student ID card and pay 1000 NTD as a deposit to
apply for a temporary library card at the front desk. (The
deposit is refundable upon return of your temporary library
card). In such cases, you may only borrow three books for a
period of two weeks each time, and may only renew one time
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